Refund policy
Return Policy
Thank you for shopping with us. Due to the customized nature of our products, we do not accept returns or exchanges for reasons such as change of mind, incorrect selection, or any other personal preferences. All customized items are made to order and are non-returnable.
Refund Policy
We stand behind the quality of our products. In the rare event that an issue arises, we offer the following remedies:
-
Non-Receipt of Goods: If your tracking information shows that the order has been delivered, but you confirm that you have not received it, please contact us via email within 7 days of the stated delivery date. After we verify the shipping details with the carrier, we will issue a full refund.
-
Partial Damage or Defects: If your order arrives with damaged or defective items (e.g., misprinted patterns, scratches, or cracks), please email us with photos within 48 hours of delivery. We will review the issue and provide one of the following resolutions based on the actual situation:
-
Partial Refund: We will refund you for the damaged portion of the order only, based on the proportion of the affected items.
-
Replacement on Next Order: We can include a free replacement item in your next order, provided that your next order meets our free shipping threshold. We will cover the cost of the replacement item.
-
We do not offer full refunds for partial damage unless the entire order is affected.
How to Request a Remedy?
If your situation meets one of the above conditions, please contact us through:
-
Email: 1181056339@qq.com; aigemstrong@outlook.com
-
WhatsApp: +1 (272) 416-0622; +86 18825112207
For the quickest response, we recommend reaching out via WhatsApp. Please include your order number, a detailed description of the issue, and clear photos showing the damage or defect.
We will respond to your request within 1-2 business days.